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We're committed to selling high-quality products you'll enjoy using. But we appreciate that sometimes you might want to exchange or return something you've purchased - if you do, it is our aim to make this as simple as possible. By following the guide below you can help us to help you when a product is not what you expected, or is faulty.
If you change your mind...
30-Day Money Back Guarantee
Under our 30-Day Money Back Guarantee you can cancel your order and return unwanted goods. Items should be unused, in a saleable condition, with their original packaging and with all component parts and any promotional items received. To return product(s) for any reason within 30 days from the date of delivery / collection, simply complete your preferred option on the Returns Form that was sent with your order
On receipt of your returns we will examine the product(s) to ensure the following conditions have been satisfied and, if so, your refund will be processed within 2-3 working days (less any applicable delivery, collection and/or re-stocking charges):
If there's a fault with your product...
In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges. On receipt of the faulty product(s) your refund will be processed within 2-3 working days